A refundable holding deposit is required for selected higher-value items. The amount varies depending on the value and risk profile of the item. For the purposes of these Terms, the value of an item will be the Retail Value displayed on the product page at the time of booking.

The holding deposit must be paid by bank transfer before delivery or by 9:00 am on the day of delivery, unless otherwise agreed by us in writing.

If the holding deposit is not received by 9:00 am on the agreed delivery date, the rental will be cancelled. In this event, the rental fee may be retained in whole or in part as a cancellation charge to reflect administrative costs, loss of booking opportunity, and the likelihood that the item cannot be re-rented at short notice.

The holding deposit will be refunded within 7 working days of the item being returned, subject to satisfactory inspection.

We may retain part or all of the holding deposit where there is loss, damage, late return, unpaid fees, breach of these Terms, or any other amount lawfully owed to us.