Terms & Conditions

Effective Date: 17/02/2026
Last Updated: 15/03/2026

These Terms & Conditions (“Agreement”) govern the rental of handbags and related products from Silvéra (“Silvéra”, “we”, “us”, “our”). By booking, renting, receiving, or using a rental item from us, you (“Customer”, “you”, “your”) agree to be legally bound by this Agreement.

1. Eligibility

To rent from Silvéra, you must:

  • be at least 18 years old;
  • provide accurate, complete, and up-to-date billing, delivery, contact, and account information;
  • have a valid payment method in your own name or otherwise accepted by us;
  • successfully complete any identity verification or additional checks we require; and
  • agree to these Terms & Conditions and our Privacy Policy.

Silvéra reserves the right to refuse, cancel, or limit any booking at its discretion where eligibility, verification, payment, security, or fraud concerns arise.

2. Rental Period

The rental period begins on the agreed delivery date and ends on the agreed collection or return date.

Rental duration options are generally 4 days, 7 days, 10 days, or 14 days, unless otherwise stated on the product page or confirmed at booking.

Extensions must be requested in writing at least 48 hours before the end of the rental period.

Approved extensions will be charged at a pro-rated rate based on the item’s standard rental price at the time of extension.

Extensions are subject to availability and are not guaranteed.

Late returns may incur additional charges (see Section 8).

3. Orders & Payment

Full payment of the rental fee is required at checkout or at the time of booking confirmation.

No booking is confirmed until payment has been successfully received and, where applicable, required verification has been completed.

Rental fees are non-refundable except where expressly stated in these Terms.

We reserve the right to cancel any order where:

  • payment is declined, reversed, flagged, or not successfully completed;
  • identity verification is unsuccessful, incomplete, or unsatisfactory;
  • the holding deposit is not received on time, where required;
  • there is an error in pricing, product listing, or availability; or
  • we reasonably suspect fraud, misuse, or unauthorised activity.

4. Holding Deposit

A refundable holding deposit is required for selected higher-value items. The amount varies depending on the value and risk profile of the item. For the purposes of these Terms, the value of an item will be the Retail Value displayed on the product page at the time of booking.

The holding deposit must be paid by bank transfer before delivery or by 9:00 am on the day of delivery, unless otherwise agreed by us in writing.

If the holding deposit is not received by 9:00 am on the agreed delivery date, the rental will be cancelled. In this event, the rental fee may be retained in whole or in part as a cancellation charge to reflect administrative costs, loss of booking opportunity, and the likelihood that the item cannot be re-rented at short notice.

The holding deposit will be refunded within 7 working days of the item being returned, subject to satisfactory inspection.

We may retain part or all of the holding deposit where there is loss, damage, late return, unpaid fees, breach of these Terms, or any other amount lawfully owed to us.

5. Optional Insurance Cover

You may choose to purchase optional insurance for an individual rental, where offered.

The cost of insurance varies depending on the item and will be clearly stated at the time of booking.

Where purchased, optional insurance covers only minor issues such as:

  • minor scuffs;
  • light marks; and
  • small stitching repairs.

Optional insurance does not cover:

  • loss;
  • theft;
  • major damage;
  • deliberate damage;
  • damage caused by negligence;
  • failure to return the item; or
  • any situation that renders the bag irreparable.

The insurance fee is non-refundable.

Where insurance applies, any repair, treatment, or remedy will be arranged solely at our discretion. If the issue falls outside the scope of the cover, or if the item is lost, stolen, or rendered irreparable, you remain liable for the Retail Value of the item displayed on the product page at the time of booking, less any amount we choose to credit and subject to any holding deposit already paid.

6. Customer Responsibilities

You agree to:

  • take reasonable and responsible care of the item at all times;
  • keep the item away from water, oils, dyes, heat, pets, smoke, and sharp objects;
  • store and use the item securely;
  • not lend, sub-rent, sell, pledge, alter, tamper with, or otherwise transfer the item to any other person; and
  • use the item only for lawful personal purposes.

You may use the item for personal photography only unless prior written approval is obtained for professional photoshoots, events for commercial promotion, brand collaborations, or other commercial use.

You must not attempt to clean, repair, restore, alter, or treat the item yourself. All cleaning, repair, and treatment decisions will be made exclusively by Silvéra.

If the item is lost, stolen, damaged, altered, returned in unacceptable condition, or otherwise diminished in value while under your responsibility, you will be liable for repair and/or replacement costs up to the Retail Value of the item displayed on the product page at the time of booking.

All items are inspected and documented by Silvéra prior to delivery. By accepting delivery of the item, you acknowledge that it has been received in satisfactory condition unless you notify us of any issue within 2 hours of delivery.

Photographic records of the item may be retained by Silvéra prior to delivery and may be used to verify the condition of the item at the start and end of the rental period.

7. ID Verification

Before your first rental, you must create an account with Silvéra and successfully complete our identity verification process, which may be carried out via Stripe or another provider selected by us.

Where required, we may request additional verification before delivery, including proof of address or further documentation, which must be provided electronically.

Verification approval for one rental does not guarantee approval for future rentals.

We reserve the right to decline, cancel, delay, or restrict any booking where verification is unsuccessful, incomplete, inconsistent, or unsatisfactory.

8.Delivery & Collection

Our service area currently covers locations within a 15 mile radius of Ascot, Berkshire, England.

Delivery locations outside this area may be considered at Silvéra’s discretion and may be subject to additional arrangements or charges.

Delivery and collection arrangements will be agreed in advance. You must ensure that someone authorised is available at the agreed time and location.

You remain fully responsible for the item from the time of delivery until it has been physically collected and inspected by us.

If the item is not made available for collection as agreed, or if you fail to comply with the agreed collection arrangement, this will be treated as an unauthorised late return.

Unauthorised late returns will be charged at the applicable pro-rated rental rate for the additional days, plus a late return administration fee of £25 per day.

9.Ownership & Intellectual Property

All handbags remain the sole property of Silvéra at all times. Renting an item does not transfer ownership rights to the Customer.

You may not use Silvéra branding, logos, product imagery, or photographs of rented items for commercial purposes, promotional activity, or resale listings without prior written consent from Silvéra.

10. Loss, Theft, Damage, and Irreparable Condition

You are responsible for the item from the time of delivery until it has been collected and inspected by us.

If the item is lost, stolen, not returned, materially damaged, or damaged beyond economical repair, you will be charged up to the Retail Value of the item displayed on the product page at the time of booking, less any holding deposit already paid and less any amount we choose, at our discretion, to credit.

The Retail Value displayed on the product page at the time of booking represents the agreed value of the item between the Customer and Silvéra for the purposes of loss, theft, non-return, or irreparable damage, regardless of market value, resale value, or depreciation.

Payment of any outstanding sums for loss, theft, non-return, or irreparable damage must be made within 7 days of notification.

If an item is not returned and payment for the item is not received within the stated period, Silvéra reserves the right to treat the item as purchased by the Customer at the Retail Value displayed on the product page at the time of booking and to pursue recovery of the amount owed.

We reserve the right to pursue recovery through legal or debt recovery channels where necessary.

11. Cancellations

Cancellations made more than 7 days before the agreed delivery date will be refunded in full.

For bookings made within 7 days of the agreed delivery date, the rental fee is non-refundable once the booking is confirmed.

If a required holding deposit is not paid by the deadline set out in these Terms (see section 4), we may cancel the booking and retain the rental fee in whole or in part as a cancellation charge.

Once an item has been delivered, no refund will be issued.

We reserve the right to cancel a booking at any time before delivery where necessary for security, verification, stock, operational, fraud, or damage-related reasons. In such cases, where the cancellation is not caused by your breach of these Terms, we will refund any rental fee already paid.

12. Fraud, Unauthorised Use, and Chargebacks

Silvéra takes fraud prevention seriously. We reserve the right to refuse, suspend, cancel, or investigate any booking, account, or transaction that we reasonably believe to involve fraud, attempted fraud, chargeback abuse, false identity, unauthorised payment use, or other suspicious activity.

If a payment is disputed, reversed, charged back, or recalled after a booking has been confirmed or a rental item has been delivered, we may:

  • suspend or terminate your account;
  • cancel current or future bookings;
  • recover the item immediately;
  • retain any holding deposit already paid; and/or
  • pursue recovery of all sums owed, including rental fees, losses, administrative costs, collection costs, and legal fees where permitted.

You agree not to initiate a chargeback or payment dispute without first contacting us to attempt to resolve the matter reasonably.

Use of a false identity, unauthorised card, misleading billing information, or any attempt to retain an item without valid payment may be reported to the relevant authorities.

13. Customer Accounts

To place rentals with Silvéra, you may be required to create an account and provide accurate, current information.

You are responsible for keeping your login details secure and confidential. Any activity carried out using your account may be treated as authorised by you unless proven otherwise.

Silvéra reserves the right to suspend, restrict, or close accounts where false information is provided, these Terms are breached, payments are disputed improperly, or suspicious or fraudulent activity is suspected.

You may request account closure at any time by contacting [email protected]. We may still retain information where required by law, for fraud prevention, for dispute handling, or for legitimate business purposes.

Suspension or closure of an account does not affect any existing rentals, outstanding payments, liability for loss or damage, or any rights already accrued by either party.

14. Liability

We are not responsible for indirect or consequential losses, including loss of earnings, missed events, travel costs, emotional distress, reputational impact, or dissatisfaction arising from style, fit, preference, or circumstances outside our reasonable control.

To the maximum extent permitted by law, our total liability in connection with any rental shall be limited to the rental fee paid for that rental.

Nothing in this Agreement excludes or limits liability that cannot lawfully be excluded under applicable law.

15. General

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect.

Any failure by us to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

These Terms form the entire agreement between you and Silvéra in relation to the rental of items and supersede any prior discussions or representations relating to that rental.

16. Governing Law

This Agreement is governed by and interpreted in accordance with the laws of England and Wales.

Any dispute arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable consumer law provides otherwise.

17. Amendments

Silvèra reserves the right to modify or update these Terms at any time. Any updates will apply to bookings made after the updated Terms are published.

Continued use of Silvéra’s services constitutes acceptance of the updated Terms.

18. Contact Information

Silvèra
Email: [email protected]
Website: www.silvera.vip