Privacy Policy

Effective Date: 17/02/2026
Last Updated: 17/02/2026

Welcome to Silvèra (“Company,” “we,” “our,” or “us”).

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.silvera.com] (“Website”) or interact with us online.

By using our Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information You Provide

When you interact with us, you may provide:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely via third-party providers)
  • Account login credentials
  • Messages or inquiries sent through contact forms

B. Automatically Collected Information

When you visit our Website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on pages
  • Referring URLs
  • Cookies and tracking data

C. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve Website functionality
  • Remember user preferences
  • Analyse traffic and usage
  • Support marketing and advertising efforts

You can disable cookies in your browser settings, though some features of the Website may not function properly.

2. How We Use Your Information

We may use your information to:

  • Provide, operate, and maintain our Website
  • Process orders and transactions
  • Communicate with you (including customer service and marketing emails)
  • Send updates, promotions, or newsletters (you may opt out at any time)
  • Improve our Website and services
  • Detect and prevent fraud or security issues
  • Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information.

We may share your information with:

  • Payment processors
  • Shipping and logistics providers
  • Marketing platforms
  • Website analytics providers (e.g., Google Analytics)
  • Legal authorities if required by law

All third-party service providers are required to protect your information.

4. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

5. Data Security

We implement appropriate technical and organizational security measures to protect your information. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Object to or restrict certain processing
  • Withdraw consent at any time
  • Request a copy of your data (data portability)

To exercise these rights, please contact us at [email protected]

7. GDPR

If you are located in the EEA, our legal bases for processing your information may include:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests

You may lodge a complaint with your local data protection authority.

8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

9. International Data Transfers

If you access our Website from outside the UK, your information may be transferred to and processed in countries with different data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Silvèra
Email: [email protected]
Address: 
Website: www.silvera.com